Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@ashcomberetail.com. Please note that returns will need to be sent to the following address: 36 Ferry Rd, Edinburgh EH6 4AE, United Kingdom.

If your return is accepted, we’ll provide a free return shipping label that you can download and print, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support@ashcomberetail.com. 

Returns
Accept returns for both defective and non-defective products

Exchanges
Accept exchanges

Product condition
New only

Window
30 days

Method
By post

Return label
Download and print, Free

Restocking fees
No cost

Refund processing time
10 days

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
We accept exchanges for eligible items. To request an exchange, please contact us at support@ashcomberetail.com within 30 days of receiving your order. The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Once your exchange is approved, we’ll provide instructions on how to return the original item and receive the replacement. We do not charge a restocking fee for eligible exchanges.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.